include Communicate and manage externally (with customer) at varying levels of complexity (entry strategic) based on role Existing service delivery problems, including customer complaints Past performance, including service reviews, PIRs, and RCAs Work in progress, including incidents, service requests, changes, and problems Service descriptions and alignment of service de

Respond physically to trouble situations within the local facility and conduct troubleshooting as may be required, until on call personnel can arrive on site and take over Monitor and record vital statistics and produce appropriate reports, including shift and weekly reports Record and maintain accurate incident and change records and logs, consistent with then current op

Research, respond, and resolve customer issues within scope of the Tier 1 Service Desk team's responsibilities with the goal of meeting published SLA's and OLA's. Regular assistance may be required from other Service Desk resources Issue and incident documentation in Cherwell ticketing tool Monitor enterprise systems through monitoring software (Nagios and UIM) Handle inc

Manage and enhance configure price quote (CPQ) and/or quote to cash applications Lead and assist in identifying business requirements, supporting and managing existing applications, analyzing issues, and communicating with end users to assess needs and optimize business solutions Ensure optimal use of applications, including changes/modifications and interfaces Provide ap

Data Center Technician Operations Job Locations US WI Fitchburg ID 2024 23367 Company OneNeck IT Solutions Overview Do you have a passion for technology and are naturally curious? If you have strong interpersonal skills and are driven to learn and grow, then come join and add value at OneNeck IT Solutions as a Data Center Technician Operations in Fitchburg, WI. Please not

Manage assigned sales team focused on selling OneNeck products and services. Management includes developing, training, measuring performance, and coaching the team to perform under current sales strategies and structure to meet and exceed team sales goals, profitability goals, and effectiveness. Identify specific sales campaigns/plans for the respective individual sales t

Provide technical support for the implementation and integration of products and services. Lead and contribute to the setting of technical strategies and standards, the delivery of Network Engineering projects and provide level 3 technical support across the global network infrastructure. Seek and recommend alternative processes to improve service delivery to the customer