Client Partner
San Jose, CA 
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Posted 1 month ago
Job Description

Title: Client Partner - Technology

Overview

Client Partners play a key role in our growth strategy and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and future prospects of account relationships. This role requires extensive CxOs level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.

Key Responsibilities

The individual needs to have had a strong pedigree of leading similar relationships and having grown them in previous roles.

  • Drive profitable growth of the account relationships in the region
  • Review the performance metrics of the account with the delivery, operations, and finance teams on regular basis
  • Be part of senior management reviews for the performance metrics of the account relationship
  • Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it for the account relationship
  • Have regular meetings and collaborate with the customer decision makers and influencers.
  • Have a complete understanding of the relationship position within the accounts
  • Be responsible for execution and customer satisfaction in all the revenue portfolios within the accounts
  • Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account
  • Shape the thought leadership agenda
  • Actively drive execution of the Digital/ Transformation/innovation agenda for the portfolio

Required Experience

  • Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
  • Experience managing Client P&L $20 + Million dollars including reporting and metric assessment for the account.
  • In depth understanding of business domain, technology, and services domains
  • Understanding and thought leadership in technology, services and business trends and their direct and indirect impacts on the outcomes
  • Strong experience with the global service delivery model
  • Candidates must have experience building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
  • Experience in digital services/solutions
  • This role requires strong leadership skills
  • Must be detail oriented and able to maintain all facets of complex assignments.
  • Strong executive presence and gravitas
  • Minimum BS Degree or equivalent experience.

Preferred Experience

  • MS or MBA degree preferred
  • A strong performance track record of handling different portfolios-ranging from sales, new sales, programs, and existing annuity business
  • Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
  • Being able to make knowledgeable conversations with clients in Digital Area/trends in the industry
  • Must be able to navigate a large organization, work in a highly matrixed organization and have the power of persuasion through content and confidence
  • Excellent problem solving, communication, and client management skills are crucial

The annual salary for this position is between $122,600.00 - $196,300.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.


Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
15+ years
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