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HOSS Information Specialist
Oakland, CA
Job Description
The Information Specialist is a partner in the campus operation of Highlander One Stop Shop (HOSS) that has consolidated services to maximize efficiency, improve customer (student) services, and foster staff development and interaction in the areas of Undergraduate Admissions, Student Business Services, Office of the Registrar, and Financial Aid. The HOSS strives to create a customer service-oriented environment that establishes a welcoming sense of transparency and accessibility for UCR students. With help from the HOSS Lead, the Information Specialist is primarily responsible for providing information and assistance to UCR's diverse student body and campus community regarding procedures, policies, regulations, and programs governing the areas of Financial Aid, Registrar, Student Business Services, and Undergraduate Admissions. Incumbent must be able to maintain a high level of organization in the administration of duties with frequent interruptions and adjust priorities as circumstance dictate. The Information Specialist will be required to work in a complex environment providing high level independent customer service to walk-in traffic addressing a wide range of questions that require an in-depth knowledge of various systems, processes, and federal and state regulations. With the goal of providing excellent customer service, the Information Specialist will perform a variety of duties in the front counter area in assisting customers and providing administrative support in a fast-paced environment involving heavy walk-in customer traffic. The Information Specialist is also a member of the Customer Service team in the Financial Aid Office and develops a thorough knowledge of all financial aid policies and procedures to be able to communicate verbally and in writing to counsel students, staff, faculty and the public. The person provides support and assistance for the Customer Service team on a broad range of areas including, but not limited to, monitoring and responding to departmental emails, processing fee waiver requests and enrollment verifications from third parties. The Information Specialist will apply guidelines of the Family Education Rights and Privacy Act (FERPA) to analyze and interpret student inquiries.
The full salary range for the HOSS Information Specialist is $27.29 - $39.12 per hour. However, the expected pay scale for this position is $27.29 - $29.18 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
The full salary range for the HOSS Information Specialist is $27.29 - $39.12 per hour. However, the expected pay scale for this position is $27.29 - $29.18 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.
As a university employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$56,982 - $81,683
Required Experience
Open
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