Temporary Employment Program

Full Time

78162BR

Job Summary

This is covering for a leave of absence; potential for six months. Includes medical benefits, holiday pay, sick pay, vacation accrual.

The Practice Coordinator 3 at UCSF Medical Center plays a critical role in enhancing the health and well-being of patients through superior patient care, research, and education. This role serves as the public face of the practice, working closely with administrative, clinical, and management teams to support practice operations and ensure effective customer service. The coordinator is essential in facilitating complex operations including scheduling, communications, billing, and compliance with medical standards.

Key Responsibilities:
* Manage new patient scheduling and processing, ensuring accurate documentation and timely appointments in line with established standards.
* Act as the primary contact for referring physicians and new patients, managing expectations and providing clear instructions and information.
* Coordinate all aspects of surgery scheduling, ensuring timely and efficient communication with patients, physicians, and hospital staff.
* Oversee advanced revenue cycle processes, securing necessary authorizations and handling billing and insurance queries effectively.
* Handle check-in and front desk operations, ensuring patient registration is completed efficiently and maintaining a welcoming environment.
* Develop and maintain scheduling templates and manage patient appointments to ensure optimal access and care coordination.
* Provide comprehensive support in patient care coordination, optimizing the patient experience and facilitating necessary care pathways.
* Manage complex administrative tasks including data entry, medical record management, and compliance with healthcare regulations.
* Engage in customer service outreach, handling inquiries and complaints with professionalism and care.

The hourly compensation range for this role is $31.91-45.70. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

* Proven experience in managing referral workqueues and new patient processing.
* Strong ability to schedule and coordinate pre-appointment requirements.
* Demonstrated competency in insurance and billing processes, including familiarity with CPT, ICD-9, and ICD-10 codes.
* Effective communication skills and ability to adhere to UCSF's standards of professionalism and integrity.
* Flexibility to work at different UCSF campus locations as needed.
* Proven skills in using healthcare technology platforms such as EPIC.

Preferred Qualifications

* Experience in healthcare settings with direct responsibilities in patient scheduling, insurance verification, or patient financial services.
* Previous experience with appointment, ancillary service, or surgical scheduling.
* Bi-lingual or multi-lingual capabilities (Spanish, Cantonese, Russian) are highly preferred.
* Prior experience with EPIC or similar healthcare management systems.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004818 PRACTICE CRD 3

Job Category

Administrative Support, Professional (Non-Clinical), Support Services, Temporary Employment

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Percentage

100

Location

Parnassus Heights (SF)

Shift

Days

Shift Length

8 Hours