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Ambassador Concierge Services
Mountain View, CA
Job Description
What this job involves -
The Ambassador / Concierge Services provides personalized, creative solutions for individual requests and are a positive representation of JLL and client brands and values. In this role, your focus will be welcoming guests into the client office, knowledgeable about the venue and the surrounding area, as the liaison for high quality service delivery.
As a Concierge you are the first impression of the client's company, and you must have the ability to think creatively, networking with local vendors for rides to hotels, airports, tickets, dry cleaning, car repair/detailing and any other special needs the guest/customer may need assistance with.
A successful leader in this role demonstrates enthusiasm, a personal drive to exceed expectations, flexibility, and an accommodating nature. Additionally, the Ambassador / Concierge Services may procure property supplies, vendor coordination / services, work order management, and bid requests.
Your day to day:
Front Lobby liaison (Meet, Greet and Sign in) with a quality service the company represents
Ability to focus on all incoming Guest's, Visitors and Employee's with an outstanding professional, interpersonal, and hospitable greeting.
Guests / customers should be greeted while standing, offering accommodating and quality service. You are the reflection of the client you are representing.
Quality of service and hospitality is of the highest importance
Offer hospitality by letting the visitor / guest know the services you can assist with during their visit with the Corporation. (Ex.: restroom, beverage, reservations, directions, maps, golf courses, tee times, etc.)
Strive to make each person feel they have been treated with the most professional, warm and courteous welcome.
Lead the welcome, security, badging, and sign-in process according to JLL and client requirements.
Maintain an up to date building events weekly newsletter.
Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services
Provide guidance and basic training to Client employees and contractors on the reservation systems
Event Planning
Ability to organize, market, and lead activities or events. Coordinate events for collaboration (Example: Dinner events, bus trips to ball games, amusement parks, etc.)
Maintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employees
Team Oriented:
Good Negotiation ability:
Demonstrate collaboration and teamwork with account wide team and proactively share and apply all learning, successes, and best practices
Must be team oriented and work closely with other concierges in continual negotiations with merchants, vendors, local businesses and businesses on discounts that can be offered to the client's working population and customers.
Organizational Skills:
Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special's, current movies, plays at theaters.)
Be familiar with all conference rooms. Provide current schedules of conference rooms and reserved room information, along with availability.
Maintain and update Concierge playbook for your building. Work with other teammates to ensure play books and standard of service are symmetrical.
Ensure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.
Ensure all conference rooms in the immediate area are clean organized and ready for use.
Performs additional responsibilities as requested.
Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special's, current movies, plays at theaters.)
Be familiar with all conference rooms. Provide an up to date schedule of conference rooms and reserved room information, along with availability.
Maintain and update Concierge playbook for your building. Work with other concierge's, to assure all play books and concierge standard of service are symmetrical.
Assure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.
Assure all conference rooms in the immediate area are clean organized and ready for use.
Performs additional responsibilities as requested.
Sound like you? To apply you need:
Experience and technical skills Required
Associates degree or 1-3 years quality customer service or related training or equivalent combination of both.
Bilingual a plus
Working knowledge of Computer applications: Microsoft Office: (Word, Excel, And Power Point). Google: (G- Mail, Calendaring, Docs, Sheets, and Slides).
Experience and technical skills Preferred
Knowledge of Corporate Branding and Global Cultures.
Posses' excellent interpersonal skills, project a professional appearance, outgoing an energetic personality.
Strong belief in customer service and professionalism. Strong sense of team -What you can bring to it, and what you need from it.
Self -motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment.
Strong organizational skills and attention to detail.
Familiar with all area activities, attractions, and restaurants.
Ability to anticipate, identify, and own problems, following up with the best possible solution for the employee or guest.
Ability to meet and work well with all levels of employees and guest's. Ability to multi tasks, remaining calm professional and pleasant even during stressful situations.
Ability to work closely with team members and independently.
Ability to screen and interpret visitors' needs.
Physical work requirements and work conditions
Professional work environment may require walking long distances through buildings for tours.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Ambassador / Concierge Services provides personalized, creative solutions for individual requests and are a positive representation of JLL and client brands and values. In this role, your focus will be welcoming guests into the client office, knowledgeable about the venue and the surrounding area, as the liaison for high quality service delivery.
As a Concierge you are the first impression of the client's company, and you must have the ability to think creatively, networking with local vendors for rides to hotels, airports, tickets, dry cleaning, car repair/detailing and any other special needs the guest/customer may need assistance with.
A successful leader in this role demonstrates enthusiasm, a personal drive to exceed expectations, flexibility, and an accommodating nature. Additionally, the Ambassador / Concierge Services may procure property supplies, vendor coordination / services, work order management, and bid requests.
Your day to day:
Front Lobby liaison (Meet, Greet and Sign in) with a quality service the company represents
Ability to focus on all incoming Guest's, Visitors and Employee's with an outstanding professional, interpersonal, and hospitable greeting.
Guests / customers should be greeted while standing, offering accommodating and quality service. You are the reflection of the client you are representing.
Quality of service and hospitality is of the highest importance
Offer hospitality by letting the visitor / guest know the services you can assist with during their visit with the Corporation. (Ex.: restroom, beverage, reservations, directions, maps, golf courses, tee times, etc.)
Strive to make each person feel they have been treated with the most professional, warm and courteous welcome.
Lead the welcome, security, badging, and sign-in process according to JLL and client requirements.
Maintain an up to date building events weekly newsletter.
Reserve and manage (compliance / quality) collaborative spaces and conference / meeting / training rooms; reset collaborative spaces for next use, issue work tickets for maintenance requests and tech issues relating to the scope of services
Provide guidance and basic training to Client employees and contractors on the reservation systems
Event Planning
Ability to organize, market, and lead activities or events. Coordinate events for collaboration (Example: Dinner events, bus trips to ball games, amusement parks, etc.)
Maintain working relationships with in-house and local catering companies for services in the conference rooms or request by Client employees
Team Oriented:
Good Negotiation ability:
Demonstrate collaboration and teamwork with account wide team and proactively share and apply all learning, successes, and best practices
Must be team oriented and work closely with other concierges in continual negotiations with merchants, vendors, local businesses and businesses on discounts that can be offered to the client's working population and customers.
Organizational Skills:
Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special's, current movies, plays at theaters.)
Be familiar with all conference rooms. Provide current schedules of conference rooms and reserved room information, along with availability.
Maintain and update Concierge playbook for your building. Work with other teammates to ensure play books and standard of service are symmetrical.
Ensure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.
Ensure all conference rooms in the immediate area are clean organized and ready for use.
Performs additional responsibilities as requested.
Maintain and update calendar of events and welcome board for current up to date events that are taking place. (Example: tee times, golf special's, current movies, plays at theaters.)
Be familiar with all conference rooms. Provide an up to date schedule of conference rooms and reserved room information, along with availability.
Maintain and update Concierge playbook for your building. Work with other concierge's, to assure all play books and concierge standard of service are symmetrical.
Assure the common area immediately outside the front door and the areas around the reception area are well maintained and ready for guests.
Assure all conference rooms in the immediate area are clean organized and ready for use.
Performs additional responsibilities as requested.
Sound like you? To apply you need:
Experience and technical skills Required
Associates degree or 1-3 years quality customer service or related training or equivalent combination of both.
Bilingual a plus
Working knowledge of Computer applications: Microsoft Office: (Word, Excel, And Power Point). Google: (G- Mail, Calendaring, Docs, Sheets, and Slides).
Experience and technical skills Preferred
Knowledge of Corporate Branding and Global Cultures.
Posses' excellent interpersonal skills, project a professional appearance, outgoing an energetic personality.
Strong belief in customer service and professionalism. Strong sense of team -What you can bring to it, and what you need from it.
Self -motivated, Self-starter. High energy individual that likes challenges and thrives in a fast-paced environment.
Strong organizational skills and attention to detail.
Familiar with all area activities, attractions, and restaurants.
Ability to anticipate, identify, and own problems, following up with the best possible solution for the employee or guest.
Ability to meet and work well with all levels of employees and guest's. Ability to multi tasks, remaining calm professional and pleasant even during stressful situations.
Ability to work closely with team members and independently.
Ability to screen and interpret visitors' needs.
Physical work requirements and work conditions
Professional work environment may require walking long distances through buildings for tours.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
Open
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