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POSITION SUMMARY:
Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.
Position:Client Service Analyst / Field Services
Department: Service Desk
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Certification in CompTIA strongly preferred.
EXPERIENCE:
One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.
KNOWLEDGE AND SKILLS:
- Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents. Service Now knowledge preferred
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Working Knowledge of current PC and mobile computing technology
- Ability to give verbal instruction patiently to non-technical users
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange Online, Remote Assist, - Desktop: Microsoft Office 2016/O365, - Microsoft Edge - OS: Microsoft Windows Win7 - 10, Apple iPad, iPhone - Hardware: Dell Optiplex-Precision desktops, Latitude-Precision laptops. ZEBRA/Intermec/HP printers - CITRIX, DHCP, VPN, VDI-Thin Client , VMware, Cisco/ARUBA hardware, BitLocker encryption SCCM/MECM.
Equal Opportunity Employer/Disabled/Veterans
Boston Medical Center’s policy is to ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. We view the principle of equal employment opportunity as a vital element in the employment process and as a hallmark of good management.
BMC is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.