Customer Experience Associate - Mail
Pleasanton, CA 
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Posted 6 days ago
Job Description

Duties and Responsibilities:

* Sort, deliver and pick-up mail and packages according to established internal mail stop time frames and service standards.

* Prepare materials for mailing including: addressing, stuffing envelopes and making labels.

* Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

* Verify and correct mail using available tools.

* Maintain all logs and reporting documentation as required.

* Perform start-up and operations of postage equipment.

* Assist with loading and unloading of deliveries as needed.

* Maintain shipping and receiving area as required.

* Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL.

* Keep manager advised of associate or employee moves or requests, and other related matters.

* Coordinate special messenger services, air freight, etc.

* Assist with security and monthly measurement reports as required.

Minimum qualifications:


* High school diploma or equivalent (GED)

* Minimum of 1 year customer service related experience preferred

* Minimum of 6 months demonstrated knowledge and experience in Mailroom Operations

* Excellent communication skills both verbal and written

* Ability to effectively work individually or in a team environment

* Competency in performing multiple functional tasks

* Ability to meet employer's attendance policy

* Keyboarding and windows environment PC skills

* Lifting up to 50 pounds

* Standing for long periods of time (8 hrs/day)

* Significant walking

* Shifts are 8 hours/day, 40 hours/week, and overtime as required.


#LI-Onsite


The pay range for this position is $19.00-21.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.


Team members must be able to perform each of the established essential functions in order to perform this job successfully.

KNOWLEDGE, SKILLS, AND ABILITIES:

* Ability lift and maneuver 50lbs.

* Intermediate computer skills in using word processing software applications and online systems (MS Office).

* Skilled in effective communication across all levels within the organization.

* Ability to work independently, organize work and follow through to timely completion on assignments with little to no supervision.

* Ability to effectively prioritize tasks and other client service requests.

* Ability to communicate effectively verbally and in writing.

* Ability to establish a rapport and maintain effective and cooperative working relationships with those contacted in the course of work.

* Ability to follow oral and written instructions.

* Ability to regularly attend work and arrive punctually for designated work schedule.

PHYSICAL REQUIREMENTS:

Tasks involve the ability to exert moderate physical effort, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds).

Tasks may involve extended periods of time standing and/or walking.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed both inside and outside with exposure to adverse environmental conditions (e.g., cold, snow, heat, rain).


We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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