Client Relationship Manager

About the Role:

As a vital member of our team, the Client Relationship Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and services to our valued customers. Acting as the primary liaison between our company and clients, you will oversee the entire lifecycle of client accounts, from implementation to ongoing management. Embracing our company's vision and core values, you will foster strong relationships with clients while driving operational excellence and identifying opportunities for growth.

Essential Job Responsibilities:

• Serve as the main point of contact for all client interactions, managing overall account relationships and ensuring customer satisfaction.
• Provide expert guidance and support to clients, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions.
• Investigate and resolve customer issues and complaints promptly and effectively.
• Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for clients.
• Maintain detailed records of client communications and interactions.
• Prepare and deliver comprehensive reports and business reviews to clients, covering various aspects such as project status, meeting outcomes, and risk assessments.
• Facilitate internal and external discussions on process improvements and drive initiatives to successful completion.
• Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program.
• Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams.
• Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with client needs.
• Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its clients.
• Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative.

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Qualifications:

• Bachelor's degree in a relevant field or or an equivalent combination of education and relevant experience is required.
• Proven experience in client relationship management or a related role, preferably in the healthcare or technology sector.
• Strong communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• Excellent problem-solving abilities and a proactive approach to addressing issues.
• Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies.
• Ability to work independently with minimal supervision, displaying initiative and self-motivation.
• Flexibility to adapt to changing priorities and business needs.
• Physical ability to perform tasks such as sitting, typing, walking, and occasional lifting, as outlined in the job requirements.