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Description
Manage the Bank's digital banking vendors and product offerings to ensure the client experience through digital channels (online and mobile banking) is optimized and to ensure the Bank keeps up with current product offerings available in the industry. Ensure the core system and related surrounding systems can support the digital banking solutions to maximize the client experience and recommend enhancements where needed to improve the clients' digital experience.
Essential Duties and Responsibilities include the following:
Continuously monitors and tests the Bank's digital banking platforms to ensure they are operating effectively and timely reports issues to appropriate vendors to ensure they are quickly resolved
Assists Bank staff with troubleshooting issues clients are experiencing with digital solutions by participating in calls/meetings with clients and/or vendors
Holds digital banking and core system vendors accountable for performance standards and ensures service level agreements are met
Assists with training Bank staff on navigating the digital banking platforms and related back office features
Attends digital banking related conferences/events/trainings to stay abreast of advances in product and service offerings in the industry that are available through digital channels
Keeps the EVP Chief Banking Officer abreast of any significant issues impacting clients through digital channels and of new product offerings that should be considered
Assists the EVP Chief Banking Officer with the preparation of reports necessary for reporting to the board of directors
Performs other duties as assigned
Supervisory Responsibilities:
None
Qualifications:
Bachelor's degree preferred
Solid technology skills, including proficiency with Microsoft office (Outlook, Word, Excel), web browsers, mobile device applications, and banking software applications
Expert knowledge of digital banking solutions and experience working with digital banking vendors
Proficient knowledge of banking products, operations, policies, and applicable regulations
Excellent organizational and time management skills with proven ability to prioritize and manage workload to meet deadlines and goals
Excellent problem solving, decision making, and critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy
Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization
Presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees .
- Virginia residents may access our state specific policies .
- Residents of all other states may access our policies .
- Canadian residents may access our policies in English and in French .
- Residents of countries governed by GDPR may access our policies .
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.