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Yardi Technology Analyst
St. Louis, MO
Job Description
Job Title
Yardi Technology AnalystJob Description Summary
The Technology Solutions Analyst role provides support to Operations at the Regional and Property level, in working with Yardi, Nexus, MRI (along with ancillary applications) and giving guidance on the proper processes and procedures for accurate accounting.Job Description
Core Responsibilities:
- Monitor ServiceNow queue and respond to client requests for support in a timely manner
- Document client requests and resolutions in ServiceNow
- Create knowledge articles (KBAs) within ServiceNow
- Ensure technology projects delivery of first-class quality within agreed budget and timeframe
- Daily interaction with users to assist with questions and corrections needed within the System
- Daily interaction as needed with various corporate departments to ensure accurate corrections are made
- Daily interaction with CAD Team to ensure Yardi system performance
- Assist with instruction on proper processes and procedures within the system
- Recommendations to Management when additional training is needed with individuals
- Assist users as needed for reporting and accounting questions within the System
- Assist with system errors and data anomalies as needed on daily basis
- Assist with set up of users and permissions within the system
- User and vendor troubleshooting within the system
- Track trends of service requests and work with clients to mitigate recurring incidents
- Prepare and understand client metric and status reports
- Additional assignments and projects as needed
- Variety of stakeholders, to influence and negotiate on schedule and deliverables where applicable
- Drive stakeholder communication and stimulate business project parties' engagement
Position Requirements:
- Bachelor's Degree (preferred)
- 2-3 years Yardi Voyager 7S support experience
- >1 yr experience accounting/real estate software support
- Fluency in SQL programming language
- General accounting knowledge proficiency
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 to 3 years
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