About the Role

The Manager, E-Commerce Operations has oversight of the day-to-day operations of the website, ensuring that all site initiatives are successfully executed according to established timelines and best practices. This role will work with cross-functional teams to continuously drive operational excellence and a superior online experience. The position will serve as a brand leader and customer advocate. This position reports directly to the Director of E-Commerce Operations.

This is a hybrid role - 4 days/week onsite in our San Francisco office is required.

You're excited about this opportunity because you will...

• Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented.
• Manage the Pottery Barn Teen Site Operations team. From adminitstrative needs and training to overseeing workload career development mentorship.
• Collaborate with IT, Creative, Marketing, Merchandising, and Development teams to execute critical site enahncements product launches, and promotional campaigns.
• Work with E-Commerce Directors, Site Analytics, and IT resources to develop A/B testing strategies and infratstructure projects, goals, and timelines. Based on test results, drive forward action items to implement the winning experience, including any operational process changes as needed.
• Project Manage seasonal product and feature launches end to end from strategy to sprint execution.
• Execute personalization and geo-targeted campaigns on the website in coordination with cross-functional partners.
• Represent brand requirements and priorities while serving as primary/secondary lead on IT governance roadmap projects.
• Fully test/QA all site initiatives prior to launching to the website -- prioritizing any issues found to be fixed and subsequently validated.
• Build and maintain strong relationships across all channels within the brand, other WSI brands, shared services teams, and 3rd party vendors.
• Stay abreast of web best practices, competitive landscape, and overall business goals in order to recommend process improvements and/or enhancements for content management systems, site platform and front-end site experience.
• Troubleshoot and/or escalate website issues and see them through to resolution.
• Flexible schedule that can accommodate off hour/cadence site launches and technical issue triaging.

Why you will love working at Williams-Sonoma, Inc.

• We're a successful, fast-growing company with an entrepreneurial vibe
• A technologically and data-driven business
• Competitive salaries and comprehensive health benefits
• We're at the forefront of tech and retail, redefining technology for the next generation
• We're passionate about our internal and external clients and live/breathe the client experience
• We get to be creative daily
• A smart, experienced leadership team that wants to do it right and is open to new ideas
• We believe in autonomy and reward taking initiative
• We have fun!

We're excited about you because...

• Must have at least 5-7 years in an e-commerce/website operations/project management role
• Project management skills and ability to manage multiple complex projects simultaneously
• Previous experience managing a team with direct reports
• Strong knowledge of web development lifecycle and processes is a must
• Creative problem solving and analytical skills required
• Excellent communication skills are a must, including the ability to breakdown complex concepts, interface with executive leadership as well as developers
• Demonstrated ability to be a team player and drive results
• Ability to lead projects effectively and with minimal supervision and a keen attention to detail
• Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment
• At least a bachelor's level degree required

Technical Competencies required:

• Content management system experience required
• Experience with project/story management tools such as JIRA, Confluence, etc required
• Experience with Adobe Analytics and/or Test & Target suite is a plus

Physical Requirements:

• Ability to sit for prolonged periods of time
• Ability to type on a keyboard and operate a PC
• Ability to converse over a telephone
• Ability to transport materials or equipment or lifting, moving, carrying objects up to 50 pounds on a limited basis
• Ability to work in office and perform in corporate environment

About Williams-Sonoma, Inc.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. In 2017, we acquired Outward, Inc., a 3-D imaging and augmented reality platform for the home furnishings and decor industry. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

Benefits:

Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

• A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays and other time-off programs
• Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Location specific sample sales
• A business casual work environment
• San Francisco based bike share program
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored community involvement
• Various discounts on local businesses

The expected starting pay range for this position is $105,000 - $120,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

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