FS Facilities Services

Full Time

76573BR

Job Summary

Under the general supervision of the Superintendent Custodial Services, the Assistant Superintendent Custodial Services is responsible for managing services on their assigned shift. This position will have direct responsibility for the supervision of custodial operations - staff and leads, event set-up support, special/project management, QA and inspection management, business unit performance management (metrics, KPI's), supply management and responding to after hour emergencies as needed. This position will be responsible for tactical and strategic planning, constructing of innovative program advancements and solutions and deploying the full set of ways and means related to modern service delivery methods and procedures in a university research environment.

Accountable for supervising department staff and all matters related to performance, hiring, timekeeping, and disciplinary action following counsel and advice provided by the Superintendent and Human Resource staff.

The Assistant Superintendent Custodial Services works with the Custodial Services staff, Facilities Services (FS) staff and outside vendors to maintain all facilities and coordinate on site services. Duties critical to service delivery include setting safety standards, staff training, monitoring of the budget, managing contracts, responding to customer complaints and special requests, and managing personnel policies and actions affecting their assigned staff.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Facilities Services Department (FS) is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. FS employs over 460 professional staff and acts as steward for over $100 million in operating funds to achieve its goals in operating and maintaining the UCSF campus environment. FS is organized into 7 operating units: (1) West Campus/Parnassus Operations, (2) East Campus/Mission Bay Operations, (3) Engineering & Utilities, (4) Infrastructure & Renewal Programs, (5) Customer Service & Technology, (6) Custodial Services, and (7) Office of the AVC, including Administration & Communications.

FS adheres to and supports campus-wide P.R.I.D.E. values and the Principles of Community, and all FS leaders are expected to create a fair, equitable, safe, and supportive work environment where everyone can do their best work. FS leaders share accountability for the overall success of the operation and strive towards a high-performance work environment. We value innovation, creative problem solving, and diligent follow-through.

Required Qualifications

• High school diploma or equivalent certification required and 5-7 years relevant experience.
• Solid knowledge in custodial and housekeeping services.
• Two (2) to Five (5) years' experience working in a culturally diverse atmosphere including two years directly supervising service oriented programs and operations in a union environment
• Experience researching and developing efficient methods of delivering services using any and all strategies and tools consistent with the area of focus and activity requiring change or optimization efforts. This includes the understanding and ability to seek and find contemporary tools to solve problems both in operational services efforts as well as business and policy programs
• Experience in the consistent application and regular use of EVS/Custodial software modules to properly manage the operation, standardize and document cleaning tasks, and reporting. Experience in implementing new software programs for custodial services
• Solid verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-tasking and time management.
• Solid decision making and reasoning skills, ability to develop original ideas to solve problems, and perform operations analysis and quality control analysis. Experience or education in budget development and management
• Solid and effective interpersonal and work leadership skills to provide guidance to other personnel.
• Intermediate computer application skills.
• Demonstrated track record on building and managing customer relationships, and improving customer service
• Ability to assimilate and apply work products to University policies and procedures as well as enforce departmental practices
• Demonstrated ability to think and act swiftly in response to changing demands and needs to continue delivering high quality results in all technical and business related activities
• Ability to follow through on customer requests to creatively resolve problems, answer questions and use available resources and references
• Demonstrated knowledge of safety and cleanliness quality assurance programs in large, complex environmental services departments in an academic teaching environment
• Demonstrated use of software solutions and workflow management methodologies to develop equitable work assignments

Preferred Qualifications

• BA in business administration, or related degree and two years of relevant experience; or an equivalent combination of education and experience.
• Experience in Active Daily Management (ADM) for planning, organizing, and directing the work of staff including strategic planning, establishing goals and objectives, controlling costs and improving efficiency and service delivery effectiveness
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access) and database systems, and demonstrated experience with Computerized Management Maintenance System (Maximo/IBM)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Campus

Job Code and Payroll Title

005188 CUSTODIAL SUPV 2

Job Category

Facilities & Custodial

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Parnassus Heights (SF)

Shift

Variable

Shift Length

8 Hours

Additional Shift Details

Monday-Friday; varies