Resident Network Engineer

Location: Palo Alto, CA

Juniper is changing what's possible in networking. We're going beyond building the networks customers expect - we're building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do. Change in our industry is accelerating. To power connections and empower change, we need radical thinkers, eternal optimists, and energized personalities. We need people like you.

Success requires big thinking and high-reaching goals. Our culture breeds innovation. Here, you will have the opportunity to take chances and let your ideas grow. You will be supported by thoughtful, inclusive, and accessible leaders. You will have every chance to be a part of the conversation and seize our momentum. Your career will be better for it.

At Juniper, we strive to deliver network experiences that transform how people connect, work, and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust, and Delivering Excellence.

Do you want to solve complex problems and build systems that will change the Internet? Do you want to be part of a company that is on the cutting edge of technology? Do you want to work with a world-class team of engineers?

Responsibilities

This is a full-time position on-site at the customer's location and may require long work hours. On-site technical support to the customer may require:

• To hold design and information gathering workshops with the customer to understand the customer's existing network design and technical requirements of new network designs.
• To understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• To support customer's JIRA tickets related to design, testing and new feature releases. This also includes automation tickets w.r.t juniper products.
• To carry out testing of new designs, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track JTAC cases through to problem resolution on pre and postproduction issues.
• To raise equipment, Return Material Authorizations (RMA's) and to track these through to problem resolution.
• To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the customer
• To hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• To train the customer's design, implementation, and support personnel to configure and operate the Juniper Networks products.
• To assist the customer to develop Network Operating and Equipment Operating Procedures
• Support design and planning of Juniper networks products within the customer infrastructure.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by customer.
• The candidate is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.
• The candidate will be expected to develop secondary skills in other products in the Juniper product portfolio.

Base Qualifications

Candidates for this role MUST have a minimum of 7 years' experience providing implementation and technical support of networking products in LAN, Campus, and Wireless services environments. Candidates for this role must also have a minimum of 3 years' experience designing IP networks. Candidates for this role MUST be able to demonstrate the following competencies:

• Detailed technical experience in the installation and operation of IP routers, L2 Switches and Wireless APs. This includes hands-on operation of management tools and network analyzers.
• Understanding of Juniper hardware - e.g., EX, QFX, MX and JunOS operating system.
• A detailed understanding of the protocols surrounding IP service provider networks. These skills should include:
  • Solid knowledge of network communications technology, Layer 1 through 7, VLANs, TCP/IP, Ethernet, FWs, ACLs, Routing, etc. to assist customers in designing and implementing Juniper Mist products in their environments.
  • WLAN design experience and leveraging tools such as Ekahau, Netally or iBwave are a must.
  • Wireless networking expertise, industry & standards knowledge, site survey skills, experience with high density Wi-Fi designs and deployment for campus and distributed sites.
  • Familiarity with AAA/RADIUS solutions, the various EAP methods, Certificates and Client device operating systems
  • Experience in EVPN/VXLAN Fabric, IP Clos campus network design, operation, and troubleshooting using Juniper EX and QFX switches.
  • Experience in routing protocol (OSPF, IS-IS, BGP-4, and MPLS) operation, migration, and scaling mechanisms.
  • Switching and firewall technologies as determined by customer requirements.
  • Strong Interpersonal skills and ability to function in a team environment.
  • Hands-on configuration and operational knowledge of Juniper Networks Products.
  • Demonstrated ability to manage multiple projects and work calmly under pressure.
  • Self-starter attitude and willingness to learn new technologies and products.
  • The ability to document test plans, and record results.
  • The ability to communicate effectively with customers and internally to Juniper.
  • JNCIP/CCNP or higher certification level

Focal Technologies

The ideal candidate for this role should be able to demonstrate the following competencies:

• 7+ years' experience in managing large technical account activity revolving around network products from multiple vendors.
• Experience in deploying and troubleshooting Juniper MIST AI, MIST APs.
• JNCIE, CCIE a strong plus
• Experience setting up Class of Service and troubleshooting CoS issues.
• Experience with other vendors is preferred (Cisco, Aruba, Palo Alto, Arista, etc.)
• The ideal candidate will have prior experience with scripting or programming languages including Python, SLAX, and NETCONF, and experience with automation frameworks such as Puppet, Chef, Ansible, or others.
• Experience in working with multiple operating systems (Mac OS, Linux, Windows, etc.)

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Minimum Salary: $135,200.00

Maximum Salary:$194,350.00

The pay range for this position is expected to be between $135,200.00 and $194,350.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.