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Reporting to the General Manager with a dotted line to the Director of Sales & Marketing, the Director of Revenue Management (DORM) is responsible for leading the hotel RevPro team in determining strategic vision for the resorts. The DORM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the RevPro team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit.

• Actively participates in ownership conversations and presentations
• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, F&B, Spas, and other revenue streams
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel
• The position would have oversight and input into Revenue Management strategies regarding Front Office & Reservation upsell programs, Resort Pass utilization at the main pool and within the Spa, Spa/Event/Venue yield management and analytics
• Leverage Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits
• Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies
• Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines
• Prepares material and presents Revenue Management Plans and Revenue Management Results to asset management, ownership and senior leadership team
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits
• Directs and manages all channel distribution strategies. Manages relationship with OTA/CTO partners, keeping up-to-date on each partner's distribution options and extranet maintenance to ensure optimal display of the hotel. Evaluates extranet enhancements and new business opportunities related to booking channels
• Collaborate with Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed
• Oversees relationship with GRC and Distribution services teams
• Supports on-property Reservations Managers to achieve resorts' KPIs and revenue goals
• Maintains relationships with local market competitors to keep informed of trends and news
• Motivate, lead, coach and manage all aspects of team members' performance towards achieving exceptional guest service and employee satisfaction results
• Participates in the annual budget process and produces long term projections, as required

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Previous Director Revenue Management experience required (or similar role)
• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred
• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Possessing the trait of being organized and multi-tasking
• Strong analytical skills and attention to detail
• Presents a professional and polished appearance
• Deal effectively with guests and other team members
• Experience with Ideas G3 RMS, Opera Cloud PMS, Passkey, Delphi or Opera Sales and Catering preferred
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets
• Previous Reservations' experience highly preferred

This position can be Hybrid role working both on property and from home.

Salary Range for positions is $101,520 to $135,400

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.