QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required. *Proficient working with computers; database experience. *Experience within the window replacement industry. *A minimum of 2 years of work experience in the home improvement or other closely related field. *Previous customer service experience, especially win/win problem solving, and conflict resolution skills required. *Strong written and verbal communication skills. *Knowledge of applicable building codes and construction techniques. *To drive an RBA or personal vehicle, employees are required to hold a driver's license and current auto policy as required by law and provide a copy to the Human Resource Department.
RESPONSIBILITES *Continuously ensures homeowner satisfaction, as measured through customer satisfaction surveys. *Maintains current knowledge of RBA products and installation methods. *Understands contract provisions and RBA project delivery processes. *Works with installation crews to ensure high quality workmanship and properly completed installation. *Coordinates with Production Manager and Warehouse Supervisor to maintain installation schedule. *Ensures that all safe work practices are implemented, and crews are in compliance with IIPP. *Facilitates project follow-up regarding reordered products and service work needed. *Work with customers to resolve installation issues, punch list completion and final payment. *Understands and works within RBA established workflow processes. *Performs any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned.