Educational Loan Advisor
San Francisco, CA 
Posted 1 day ago
Job Description

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!

Are you good with people and numbers? Academy of Art University seeks a personable and process driven Educational Loan Advisor, also known as our Financial Aid Representative, to join our team. Financial Aid Representatives primarily communicate with students by phone and through email. The Academy is seeking candidates that enjoy this type of communication, who have a strong sense of organization and time management, have high adaptability, enjoy working with others and can manage multiple priorities with ease.

What You'll Achieve:

  • Manage a portfolio of students through the financial aid process through proactive outreach by phone and email
  • Set students up for success and provide guidance regarding aid eligibility as well as the general responsibilities for financial aid programs
  • Connect students to Academy of Art University resources
  • Think outside the box and demonstrate excellent problem-solving skills
  • Gain database skills in Salesforce and Excel
  • Enhance communication skills over the phone and email


  • Possess a Bachelor's degree, an Associate's degree, or relevant experience
  • Previous experience working in a customer service or transactional role
  • Financial Aid experience preferred
  • Passionate about student success and higher education
  • Empathetic, patient and positive
  • Excellent phone and written communication skills
  • Able to thrive in a dynamic and deadline-driven environment


Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service, paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. We also have a swimming pool with multiple lanes, two fitness centers and many recreational programs that you are welcome to benefit from throughout the year.

Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Manager by calling 415-274-2222. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
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