Technical Support Engineer 4
Office Location (HYBRID): Herndon, VA / Sunnyvale, CA / Westford, MA
Have you ever used your smartphone, or YouTube, or cable TV, or Wi-Fi and wonder how the giants in communication industry like Amazon, Google, Meta, AT&T, Verizon, Xfinity and more - sustain the high-speed networks that power our daily lives. Think you've got what it takes to support these networks and keep up with their demands or - even better - get ahead of their next challenge? Be a true partner. If so - we might be looking for you for an exciting role in our Customer Focused Technical Support (CFTS) team!
Where you'll work:
At Juniper, we strive to deliver network experiences that transform how people connect, work and live. We Power Connections, Empower Change, and we do that through our core values Being Bold, Building Trust and Delivering Excellence.
CFTS is part of the global Juniper Technical Assistance Center (JTAC) organization. We are a diverse team of dedicated and highly skilled people who represent many nationalities. CFTS is a dynamic and flexible organization, dedicated to delivering better-than-expected support for our premium cloud and content customers.
If you are an experienced network engineer, have in-depth knowledge on networking protocols and love to troubleshoot, don't hesitate and apply today!
What you'll be doing: Case Management:
Knowledge Base Management: Contribute to technical documentation (White Papers, FAQs, Solutions, Knowledge Base) for internal and/or external use. Continual Improvements:
Suggest ways to improve the team performance and increase customer's happiness. Work with various technical teams within Juniper Networks regarding new products and feature improvements for reliability, availability, and serviceability
What we're looking for:
Preferred Qualifications:
NOTE: Compensation package, job title and grade will be depended on the candidate's relevant work experience, interview assessments and location
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Minimum Salary: $100,000.00
Maximum Salary:$166,000.00
The pay range for this position is expected to be between $100,000.00 and $166,000.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.