Clinical Director Community Behavioral Health Center

POSITION SUMMARY:

The Clinical Director, Community Behavioral Health Center oversees CBHC core services and their clinical operations. This individual partners with clinical and administrative leaders in the Department of Psychiatry to ensure the delivery of high quality, patient-centered, and accessible care to the diverse Boston population. The Clinical Director monitors fidelity to program specifications and helps to identify approaches to improve care delivery. The Clinical Director CBHC also works closely with the Clinical Director of Crisis Services to ensure seamless clinical operations across the Community Behavioral Health Center continuum of care. 

Position: Clinical Director Community Behavioral Health Center      

Department: Research - Psychiatry

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Clinical Program Management/Quality of Care

• In collaboration with the CBHC Medical Director and Clinical Supervisors, manages the operational, administrative, and clinical functions of the CBHC’s core services and programs
• Works closely with the Clinical Director of Crisis Services and subcontracted agencies providing CBHC crisis services, developing and monitoring work flows to ensure seamless collaboration and transitions of care between services
• Meets regularly with CBHC management team to review data/performance metrics
• Provides leadership for and participates in the development and execution of clinical and operational improvement initiatives to ensure patient-centered care for all CBHC members
• Works closely with the Clinical and Administrative Outpatient leadership team to ensure smooth transitions of care and compliance with CBHC program performance specs
• Sets qualifications and oversees strategies for ensuring compliance with program performance specifications, as well as patient care standards, laws, regulations, and the standards and requirements of various professional organizations and regulatory agencies for all qualifying CBHC members
• Oversees the processes for recruiting and hiring staff
• Oversees the processes for onboarding and training new staff, staff supervision, staff performance evaluation and performance management.  Gathers, interprets, and disseminates information on hospital-wide policies, new programs, and other pertinent information to managers and staff

Education/Training

• Provides leadership over CBHC clinical team, including Doctoral/Master's level and independently licensed clinicians, professional level staff, and managers
• Works closely with the Department of Psychiatry’s Director of training to ensure compliance with training and education requirements
• Provides oversight and supervision of clinical work, including:
  • Ensures accuracy and appropriateness of psychiatric evaluations;
  • Ensures appropriate standards of care for patients in crisis
  • Provides consultation on appropriate treatment settings for patients
  • Ensures appropriate clinical supervision for staff by licensure needs
  • Develops and maintains liaison with referring agencies

Other Duties

-Provides direct clinical care to CBHC patients either on a scheduled basis or as needed to support clinic operations and patient care

-Participates in appropriate organizations and represents Boston Medical Center at appropriate external meetings or organizations

-Performs other duties as needed

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• Master's degree in Social Work, Master's degree in Mental Health Counseling, or Doctorate in Psychology

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Requires current Massachusetts independent licensure related to formal education & training

EXPERIENCE:

• Minimum three to five years of supervisory experience in a psychiatric setting

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide, and motivate direct reports through demonstration of best practices and leading by example
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, develop and maintain effective therapeutic relationships with patients and families, and supervise and manage team
• Demonstrated broad theoretical knowledge and excellent clinical skills that include models of case management and psychosocial service
• Must be comfortable in a fast-paced and dynamic work environment
• Ability to work in an interdisciplinary team
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations
• Excellent English communication skills (oral and written). Bilingual or multi-lingual skills (beyond that of English) is a plus.
• Ability to interpret data and use data to guide decision-making
• Proficient with basic computer programs, including Microsoft Office (Word, Excel, Outlook), web browsers, and electronic medical records systems

Equal Opportunity Employer/Disabled/Veterans