Boston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

POSITION SUMMARY:

Coordinates and investigate activities within BMC under the direction of the Public Safety Sergeant Detective. Serves as liaison to Boston University Police Detectives, external law enforcement agencies and courts. Provides support to supervisory/managerial staff with BMC control center and parking services and oversees operations as assigned. Assists with program development, system enhancement and training initiatives as assigned. Ensures the medical center's core values as the basis for decision making and to facilitate the medical center's mission.

ESSENTIAL RESPONSIBILITIES / DUTIES::

• Works under the direction of the Public Safety Sergeant Detective or his/her designee, in coordinating investigations of incidents that occur on the properties of the Medical Center.

• Coordinates with Boston University Police Department, external law enforcement agencies, private detective agencies and others as needed.

• Follows up on incident reports submitted by Public Safety Officers.

• Interviews and provides support to patients, visitors, employees, students and staff as needed.

• Coordinates and accompanies medical center staff to police agencies and the courts.

• Provides consistent direction to all employees and organizes investigations to reflect responsive, customer-service focused departmental standards.

• Provides training programs to continually increase the professionalism of the staff and coordinates programs with other medical center departments/divisions.

• Organizes activities in order to fulfill the medical center's mission statements through the creations or revision of policies and procedures, goals and objectives, quality assurance and risk management programs as requested by the Manager of Investigation.

• Participates in meetings, committees, task forces, etc. as requested.

• Provides assistance/resources to BMC staff or departments as requested (i.e. security staff support for patient and/or offender restraint).

• Assists in preparing annual operating budgets and capital budget expenses.

• Recommends operations plans, including, but not limited to, the use of contracted services, scheduling methods, contingency actions, investigations, human resource functions, evaluations and labor issues.

• Interfaces with Boston Police, Boston University Police and a variety of Criminal Justice Agencies on a regular basis.

• Meets with neighborhood representatives from the South End to discuss and resolve security or law enforcement issues.

• Participates in or coordinates training programs for all departments. (Monthly).

• Participates in or coordinates training for BMC employees and members of the South End Community. (Approx. annually)

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.

• Utilizes Boston Medical Center's values as the basis for decision-making and to facilitate the hospital's goals & mission.

• Follows established hospital infection control and safety procedures.

• Performs other duties assigned by the Manager of Investigations.

JOB REQUIREMENTS

EDUCATION:

Bachelor's Degree preferred (preferably in Management or Criminal Justice).

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Must meet the requirements to possess and maintain a license to carry a firearm in the Commonwealth of Massachusetts.

EXPERIENCE:

Minimum of two years of experience in any of the following areas:

• Criminal Investigation/prosecutions within a healthcare setting

• Employment in a security/police capacity in a large public institution

• Corporate or medical center security

KNOWLEDGE AND SKILLS:

• Knowledge of both Macintosh and IBM-compatible software, including WordPerfect and Microsoft Word.

• Ability to use various spreadsheets.

• Knowledge of facilities management and security alarm systems including card access and video image hardware and software.

• Knowledge of all security system hardware.

• Must have all special skills or requirements included in the job description for a Security or Special Police Officer.

• Willingness to participate in professional associations involving hospital and school security and safety, including the American Society for Industrial Security (ASIS), the International Association for Healthcare Security and Safety (IAHSS) and International Association of College Law Enforcement Administrators (IACLEA).

May be called after hours for emergency incident investigation response.