Armstrong Flooring, Inc., a leader in the design and manufacture of innovative flooring solutions, has an opportunity for a college internship for the 2021 summer. In this role, you will work onsite with a team of skilled IT Client Support professionals to support local and remote business users. The focus in this role will involve new Headquarters location support as well as a variety of asset management, PC build, and PC migration activities.Location: 2500 Columbia Avenue, Lancaster, PA 17604 - temporarily 100% remote due to COVIDNew Location Coming Summer 2021: 1770 Hempstead Road, Lancaster, PA 17601. Catch a sneak preview here!IT Intern Salary: $16.00/hourHow you'll contribute to the team:* Complete PC replacement activities with strong attention to detail, in a remote administration model.* Assign assets to individuals and record location data for users. Accurately document instances of compute equipment installation, removal, or component repair.* Report key issues/process improvements to Client Architects and report weekly on results of deployments (issues, feedback, etc.).* Provide exceptional customer service while working in a fast-paced environment.* Provide technical support for clients, including OS and network-related issues.* Maintain and improve quality results by adhering to established processes, procedures and guidelines.* Recommend improved procedures.* Inform and educate clients by explaining procedures; answering questions; providing information.* Document actions and solutions performed with client. Associated topics: equipment, infrastructure, ip, maintain, network, satcom, satellite, system specialist, system technician, technician