Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign Product Managers are responsible for driving ongoing feature enhancements for our award-winning products. You will be responsible for helping to drive our product offerings to support the evolving business needs of customers and prospects, which range from large, multinational enterprise companies to consumers and small businesses.

As a Product Manager in this role, you will be responsible for owning the customers and roadmap for products in Docusign's CRM application portfolio, including eSignature for Salesforce, the #1 eSignature application on the Salesforce AppExchange.

You will work closely with Senior Product Management and Business Development leaders, Prospects, Customers, Compliance, Security, Support while collaborating with User Experience, Engineering, IT, Marketing, Product and Program Management to help develop the roadmap, vision, definition, design and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these industries.

Your objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor role reporting to a Sr. Director, Product Management.

Responsibility

• Build the strategy and roadmap for Docusign product offerings with Docusign's strategic ISV partners for Sales, Service and Productivity
• Assist in driving the vision and requirements, translate them to functional specifications, facilitate a sound design and deliver an efficient experience
• Leverage primary and secondary research to deepen understanding of customers across their lifecycle, from awareness to renewal and expansion
• Drive insights on the markets and segments in which these applications compete, staying abreast of industry trends, events, and channels to anticipate customer needs
• Understand and profile high value, innovative use cases purchased and implemented by a variety of industry customers
• Evaluate and prioritize requirements in partnership with business development, sales, marketing, and product team leadership, leveraging industry best practices and new innovations
• Prioritize and manage a product backlog for effective release and sprint planning
• Facilitate requirements definition with design and engineering partners while identifying dependencies and relative priority with other product managers, and decompose those requirements into document releases, epics, functional requirements to designer and developer-ready user stories and acceptance criteria
• Work with Program Management, Design and Engineering to ensure product ships on time and to quality

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5 years of experience in product management for an enterprise cloud/SaaS product/service or a combination of product management and engineering or management consulting working on solving large-scale technology issues
• Experience with and working knowledge of the Salesforce product portfolio, including Sales Cloud, Service Cloud, Experience Cloud and Salesforce Flow, or competitive CRM applications
• Experience working cross-functionally with Product Management, Design, Engineering, IT, Operations, Program Management, Marketing, Sales and Customer Support
• Direct experience using iterative or Agile methodologies (e.g. SCRUM)
• Bachelor's Degree in a technology related area of study (CS, EE, IT, Systems, MIS, etc.)

Preferred

• Demonstrated success building and managing large-scale technology products including new, existing, or legacy products
• Experience enhancing and maintaining a Salesforce AppExchange-listed application
• Experience working with Business Development to handle a partner relationship and build a strategic roadmap for a product built leveraging partner technologies
• An established track record of successfully building products for a top 3 enterprise Procurement, CRM or HRM SaaS product
• An experienced influencer with the ability to collaborate well in a matrixed environment having multiple partners
• MBA

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois: $116,500.00 - $160,150.00 base salary

Washington: $116,500.00 - $168,200.00base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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