St. Paul's Towers

Summary:
Under the direction of the Executive Director, the Director of Resident Services is responsible for developing and overseeing programs which provide on-going social and emotional support to residents and prospective residents of Front Porch.

Include the following. Other duties may be assigned as necessary.

• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
• Researches, develops, and maintains a network of service providers to assist residents with needed services, information, and referrals.
• Provides general case management to residents to maximize their independence.
• Provides education for residents regarding service availability, application procedures, client rights, etc. Educates family members of the same and other "care giver" issues as appropriate.
• Communicates the status of residents to the Executive Director.
• Identifies and assesses frail or "at risk" residents and gives input at the resident assessment meeting.
• Attends all special social functions, i.e., resident banquet, monthly activities, Holiday parties, open house, etc.
• Performs all duties while adhering to Front Porch core values of: Fiscal Responsibility, Individual Initiative-Expression and Creativity, Innovative Services and Products, Customer Satisfaction, Integrity in Relationships, and an Environment of Teamwork and Trust.
• Follows highest standards of cleanliness. Follows all federal, state and corporate policies, health codes and guidelines.
• Follows and ensures department safety standards, practice body mechanic techniques and participate in campus-wide safety programs.
• Performs all duties in a safe and efficient manner. Reports any safety hazards and/or accidents to supervisor. Follows highest standards of cleanliness.

Competencies and skills:
Essential:
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
* Numerical ability necessary for report preparation and presentation and various computations to maintain and monitor departmental budget.
* Self-motivated and able to successfully advance sales
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
* Must have good written and oral skills in English in order to communicate with employees, residents and prospects

Credentials:

Education with Equivalent Qualifications:
Essential:
* High School diploma or GED
* Some College

Experience with Equivalent Qualifications:

Nonessential:
* 1-2 years related experience and/or training

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.