Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and servicesto drive specific business outcomes such as digital transformation, innovation, and operational agility.Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

We are looking for a skilled IT Field Support Specialist to provide exceptional on-site support in fast-paced tech offices. This role supports a globally recognized leader in SaaS enterprising, and we need a stellar representative to provide above and beyond service to our client.

How You Make An Impact:

• Provide White-Glove concierge level customer experience supporting internal employees face-to-face, via chat and over the phone
• Schedule and communicate travel to regional offices to provide in-person support on a regular basis
• Provide constant updates to your users to keep them in the loop with the status of their incidents, requests or problems
• Educate users on basic functions and new technologies that will help streamline their workflow
• Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
• Supports users on applications and tools within the environment including; Office Suite, Google workspace, RSA, Yubikey, Okta, Collaboration tools (Zoom, Teams), Mac and Windows OS
• Provide walkup/desktop support during normal business hours, Monday - Friday from 8 am to 5 pm
• Maintain local inventory to ensure replacement equipment is always on hand
• Support IT Escalations impacting the site
• Conference room support and maintenance
• Coordinate closely with the Office Manager to determine when issues arise how best to resolve them and with which team/course of action
• Support Local Wallboard maintenance
• Working knowledge of Active Directory and basic AD administration
  

What You Need To Succeed:

• Strong Windows and Mac experience
• Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment
• Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
• Ability to follow proper escalation paths
• Inviting personality, friendly, and sociable
• Ability to take notes and record all interactions and steps taken with the users
• Ability to keep work area clean and organized
• Ability to travel up to 80%, when required

Estimated Pay Range: The estimated pay range for this position is USD $30.00/Hr. - USD $35.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.