Hospitality Services

Full Time

75319BR

Job Summary

Will report to Parnassus Hospitality Leadership, but the position is physically at the Patient Capacity Command Center. The responsibility of the Hospitality Services Department Dispatcher is to monitor, manage and maintain the efficient work flow of the Patient Bed Board and the coordination of daily and discharge cleaners of patient rooms, and related service work requests utilizing the appropriate software programs.
The Dispatcher must be competent with the use of computer software, pagers, radios, and the telephone in carrying out their duties. Must have good communication and telephone etiquette skills, and be able to problem solve and resolve issues as they occur. The Dispatcher also performs discharge room cleaning and discharge room related duties as required. This position requires the flexibility to orient and work at all UCSF Medical Center locations. Other related duties as assigned.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• High School Diploma or equivalent work related experience
• Ability to understand and communicate effectively in English, both verbal and written.
• Ability to work effectively within a diverse team environment.
• Ability to satisfactorily perform job duties as defined in the job description.
• Willingness to be taught/learn new skills.
• Ability to carry out duties of first responder in emergency situations. .
• Proficient software & computer skills.
• Possess organizational and communication skills and demonstrates the ability to prioritize duties and responsibilities.

Preferred Qualifications

• A minimum of one year recent high volume call center, customer service or dispatching experience
• Prior experiencing in a healthcare environment

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004722 BLANK AST 3

Job Category

Facilities & Custodial

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

80%

Location

Parnassus Heights (SF)

Shift

Days, Evenings, Weekends, Variable

Shift Length

8 Hours